PRIVACY POLICY FOR POLISHED AUTO

Last Updated: October 25, 2025

1. Introduction

Polished Auto ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website, make a booking, or contact us for our car valeting and detailing services.

We are the data controller responsible for your personal information. By using our website or services, you agree to the terms described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Your name, email address, phone number, and address.

  • Service & Booking Details: Information about your vehicle and the services you request, including appointment dates and times.

  • Transaction Information: Details of services purchased, billing address, and transaction history. Please note: we do not collect or store your full payment card details — these are handled securely by our payment processor.

  • Enquiry Information: Details you provide when contacting us via email, phone, or our website form.

  • Marketing Preferences: Your preferences for receiving updates or promotions from us.

3. How We Collect Information

We collect information when you:

  • Complete a booking or enquiry form on our website.

  • Contact us directly via email or phone.

  • Purchase or request one of our services.

4. How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: To confirm bookings, carry out services, and communicate with you regarding your appointments.

  • To Process Payments: To facilitate secure payments through trusted third-party payment providers.

  • To Communicate With You: To respond to enquiries, send confirmations, and provide updates about your services.

  • To Improve Our Services: To review feedback and enhance customer experience.

  • For Marketing (Optional): To send information about offers or new services if you’ve opted in. You can unsubscribe at any time.

  • To Comply With Legal Obligations: To maintain necessary business records for tax and regulatory purposes.

5. Data Sharing

We do not sell your personal information. We may share limited data only with trusted third parties who help us operate our business, such as:

  • Website & Email Hosting Providers

  • Payment Processors (for secure transaction handling)

These providers are required to handle your information securely and only for the purposes stated above.

6. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access. This includes secure hosting and restricted data access.

7. Data Retention

  • Client and Transaction Records: Retained for up to 7 years to comply with tax and legal requirements.

  • Enquiries (non-clients): Retained for up to 1 year after our last contact.

  • Marketing Data: Retained until you unsubscribe or request deletion.

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing activities.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us using the details below.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated “Last Updated” date shown above.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Polished Auto
📧 Email: polishedauto.uk@gmail.com
📞 Phone: 07939 348 403

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk