PRIVACY POLICY FOR POLISHED AUTO

Last Updated: October 25, 2025

1. Introduction

Polished Auto ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website, enter our giveaway, make a booking, or contact us for our car valeting and detailing services.

We are the data controller responsible for your personal information. By using our website or services, you agree to the terms described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Your name, email address, phone number, and address.

Service & Booking Details: Information about your vehicle and requested services, including appointment dates and times.

Transaction Information: Details of services purchased, billing address, and transaction history. Payment card details are not stored by us; they are handled securely by our payment processor.

Enquiry Information: Details you provide when contacting us via email, phone, or website form.

Marketing Preferences: Your preferences for receiving updates, offers, and promotions.

Giveaway Entries: Your name, email, and phone number when entering our monthly giveaway.

3. How We Collect Information

We collect information when you:

  • Complete a booking, enquiry, or giveaway entry form on our website.

  • Contact us directly via email or phone.

  • Purchase or request one of our services.

4. How We Use Your Information

We use your information for the following purposes:

To Provide Our Services: Confirm bookings, carry out services, and communicate with you regarding appointments.

To Process Payments: Facilitate secure payments via trusted third-party providers.

To Communicate With You: Respond to enquiries, send confirmations, and provide service updates.

To Improve Our Services: Review feedback and enhance customer experience.

For Marketing (Optional): Send information about offers, promotions, and new services only if you have consented. You may unsubscribe at any time.

Giveaway Administration: Collect and process entries, select winners, and notify them. Marketing communications related to the giveaway are sent only if consent is provided.

To Comply With Legal Obligations: Maintain necessary business records for tax and regulatory purposes.

5. Lawful Basis for Processing

  • Consent: For marketing communications and giveaway entries.

  • Contractual Necessity: For fulfilling bookings and services.

  • Legal Obligation: For retaining business records as required by law.

6. Data Sharing

We do not sell your personal information. We may share data with trusted third parties who help us operate our business, such as:

  • Website & email hosting providers

  • Payment processors (for secure transaction handling)

  • Marketing service providers (if you opt into communications)

These providers are required to handle your information securely and only for the purposes stated above.

7. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access. This includes secure hosting and restricted data access.

8. Data Retention

  • Client and Transaction Records: Retained for up to 7 years to comply with tax and legal requirements.

  • Enquiries (non-clients): Retained for up to 1 year after last contact.

  • Marketing Data: Retained until you unsubscribe or request deletion.

  • Giveaway Entries: Retained for up to 12 months or until you unsubscribe from marketing, whichever comes first.

9. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing activities.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us using the details below.

10. Children’s Privacy

Our website, services, and giveaway are not intended for individuals under the age of 18.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated “Last Updated” date shown above.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Polished Auto
📧 Email: polishedauto.uk@gmail.com
📞 Phone: 07939 348 403

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk